TALLAHASSEE, Fla. (AP) — Phone counselors are now available to help long-term care Medicaid recipients choose their health plans.
State health officials say the call centers went live Monday. Long-term care Medicaid recipients can call the hotline and ask questions about what doctors and medications are covered in different plans.
The counselor can also enroll them in a plan. Recipients have until July 18 to decide. Residents in Brevard, Orange, Osceola and Seminole Counties will be the first to enroll and will begin receiving services August 1. The state is enrolling groups by regions.
Florida obtained tentative permission from the federal government to move 3 million Medicaid patients into managed care programs where insurers are given a set amount of money to decide what doctors, tests and medications to cover.
Important Phone Numbers and Websites
If you are concerned about the care or treatment you (or a loved one) are receiving from a long-term care provider, you can contact one or more of the following:
Agency for Health Care Administration – To file a complaint against health care providers listed in this guide call the toll-free number (888) 419-3456. You can also file a complaint online at AHCA.MyFlorida.com/contact/what_happens.shtml. To file a complaint against a continuing care retirement community, concerning financial matters, call the Florida Department of Financial Services toll-free number (800) 342-2762.
Disability Rights Florida – To report that a staff member of a health care facility has not made reasonable accommodations to meet your specific needs or has discriminated against you because of a disability, call the toll-free number (800) 342-0823 or visit DisabilityRightsFlorida.org.
Florida Abuse Hotline – To report abuse, neglect, or exploitation of children, elderly, or adults with a disability call the toll-free Abuse Hotline at (800) 962-2873 or visit MyFLFamilies.com/service-programs/abuse-hotline.
Long-Term Care Ombudsman Council – Helps residents who live in assisted living facilities, adult family care homes, and nursing homes with their concerns and civil rights. Call them toll-free at (888) 831-0404 or visit Ombudsman.MyFlorida.com.