"Hundreds of Improvements" claim on Healthcare.gov not backed by bloggers

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What appears below are the comments of the Obama Administration and bloggers on Healthcare.gov as copied on 11/29/2013 at the following URL: http://www.hhs.gov/digitalstrategy/blog/2013/11/hundreds-of-improvements.html

Hundreds of Improvements

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Wednesday, November 27, 2013

As part of our ongoing efforts to make improvements to HealthCare.gov, we continue to focus on the need to build capacity and fix software bugs.

Increasing capacity has largely been a function of enhancing the hardware side of HealthCare.gov so that it is reliable, scalable and recoverable. To do this, we have added server capacity, improved database functionality, and swapped out directory components.

Software fixes have also been an important part of our work. Our development and testing teams, working 24 hours a day, seven days a week, have made hundreds of improvements to system software on both the front-end, which faces consumers, and the back-end, which helps the site operate efficiently. Just last night, we implemented another round of software fixes.

As a result, there are now improvements that:

·        Make it easier for agents-brokers to find applications for consumers.

·        Made the user interface more intuitive for consumers by:

o   Improving display of “Plan Results”

o   Properly display spouse or domestic partner information

o   Allowing consumer to more flexibly enter tax information in the system.

All these fixes have greatly enhanced the ability of consumers to use the site to shop for and enroll in health plans that meet their needs. The site is better today than it was on Oct. 1.  We are on track to meet our goal of having the site work for the vast majority of users by the end of the month. To be clear, Nov. 30 does not represent a “re-launch” of the site. It is not a magical date.  There will be times after Nov. 30 when the site, like any web site, does not perform optimally. And work will continue after Nov. 30 to make further improvements.

Because of the numerous upgrades in software and hardware over the last month, on Dec. 1, HealthCare.gov will be able to handle approximately 50,000 users at the same time and more than 800,000 users a day. However, if there are extraordinarily high spikes in traffic, which exceed the site’s capacity, consumers will be put in a new advanced queuing system that allows them to be notified via email when they can return at a later time. If the site does experience high spikes in volume, as we saw in the first few days of October, we will recommend that consumers consider visiting the site during off-peak hours in the mornings, evenings or on weekends. 

Again, we are seeing improvements week over week with lower error rates and faster response times. Our work will continue so that every American who wants it, can access and enroll in affordable, high quality health coverage.

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Submitted by James Wimberley on Fri, 2013-11-29 06:45

Ms Bataille: instead of posting essentially the same bland press release every few days. why not try a different approach that takes your readers here a bit more seriously? Take us through just one fix in more detail: what the problem was, who dealt with it and how, and what the fix should do.

Submitted by Doug on Thu, 2013-11-28 14:10

Earlier you spoke specifically about progress on the 600-item "puchlist." As of last week you had fixed 250 and were going to repair a further 50 last weekend. Did you fix the 50? Where are you now on the task list?

Submitted by Glynis on Thu, 2013-11-28 11:06

People who are stuck at various points who created an account in Oct or early Nov should create a new account with a new username, new password, and a different email address. Many comments here confirm that this works. Delete your cookies, temporary internet files, and history first. Make sure your browser and java plugin are up to date. Chrome browser seems to be working best for most people. Whenever you get stuck you should delete your cookies, logout, restart your browser, and login again. For tips and tricks on how to complete the application and enroll in a plan and help troubleshooting the common problems being posted here, Google: "my obamacare success story: It was worth the wait!"

Submitted by Anonymous on Thu, 2013-11-28 10:57

this is not working to much cost

Submitted by Sandy on Thu, 2013-11-28 10:12

There is a bug that prevents people from editing/correcting information they've already entered (e.g., gross vs net income). Will this bug be corrected by December 1? If not, is creating an entire new ID and application a solution for this particular bug? I read that it worked for people who had trouble setting up an account in the early days but want to know if it will work for the 'inability to edit' bug. Thanks...
Submitted by Glynis on Fri, 2013-11-29 12:42
yes, creating a new account with a new username, new password, and different email address works for that too. Delete your cookies, temporary internet files, and history first. Make sure your browser and java plugin are the most up to date versions. Chrome is working the best for people Internet explorer and safari are better than firefox.

Submitted by Anonymous on Thu, 2013-11-28 08:29

As of 11/28/2013. 1. I can still not view my eligibility results. 2. I can sill not view my healthcare marketplace notices.

Submitted by Cary Grant on Thu, 2013-11-28 02:52

Julie Julie Julie

Submitted by Disappointed on Wed, 2013-11-27 23:22

This blog continues to illustrate the astonishing disconnect between the reality of the continuing problems with healthcare.gov and the PR blather that is coming from HHS. While the real and frustrating problems are on display in the comments section of each and every post, this blog continues the fact-free happy go-lucky talk about capacity enhancements and supposedly low error rates and fast page loads, as if no-one really ever reads the comments. The disconnect is here for all the world to see, and yet nothing ever changes. Have you no shame? President Obama promised on Oct. 21 in his Rose Garden speech that "if you’ve already tried to apply through the website and you’ve been stuck somewhere along the way, do not worry. In the coming weeks, we will contact you directly, personally, with a concrete recommendation for how you can complete your application". Yet, untold numbers of stranded consumers are still waiting for that recommendation, and every call to the call center exposes utter incompetency. Every day, you at HHS have the opportunity to provide concrete recommendations to those with stuck applications, either on this blog, on healthcare.gov, or by email. You have the email address of every user. All we get is silence. It is crystal clear now that you don't care for the actual users of healthcare.gov. You only care for the political consequences, and improving your public image is the only purpose of this utterly worthless blog, not providing useful information. I hoped you would prove me being wrong, but my expectations at this point are near zero.

Submitted by Anthony on Wed, 2013-11-27 21:49

Given the complex codes needed for various state databases and 100,000 thousands scenario along with high volume, the website improvements have exceeded expectations.